{"id":21112,"date":"2021-10-28T15:47:58","date_gmt":"2021-10-28T13:47:58","guid":{"rendered":"https:\/\/onyxceph.eu\/?page_id=21112"},"modified":"2024-04-26T21:18:37","modified_gmt":"2024-04-26T19:18:37","slug":"support","status":"publish","type":"page","link":"https:\/\/onyxceph.eu\/en\/support\/","title":{"rendered":"Help by Phone"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id21112_f34844-d4{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id21112_f34844-d4 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id21112_f34844-d4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id21112_f34844-d4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1240px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id21112_f34844-d4 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21112_f34844-d4 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id21112_f34844-d4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21112_f34844-d4 alignfull has-theme-palette1-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col,.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_fc2bd7-10{position:relative;}@media all and (max-width: 1024px){.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_fc2bd7-10 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_fc2bd7-10 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading21112_d93dca-72, .wp-block-kadence-advancedheading.kt-adv-heading21112_d93dca-72[data-kb-block=\"kb-adv-heading21112_d93dca-72\"]{padding-bottom:0px;margin-bottom:0px;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading21112_d93dca-72 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading21112_d93dca-72[data-kb-block=\"kb-adv-heading21112_d93dca-72\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading21112_d93dca-72 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading21112_d93dca-72[data-kb-block=\"kb-adv-heading21112_d93dca-72\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading21112_d93dca-72 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading21112_d93dca-72\"> <strong><strong>Support Contacts<\/strong><\/strong><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column21112_7569e7-79 > .kt-inside-inner-col{padding-top:150px;padding-bottom:150px;}.kadence-column21112_7569e7-79 > .kt-inside-inner-col,.kadence-column21112_7569e7-79 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_7569e7-79 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_7569e7-79 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_7569e7-79 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_7569e7-79 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_7569e7-79{position:relative;}.kadence-column21112_7569e7-79, .kt-inside-inner-col > .kadence-column21112_7569e7-79:not(.specificity){margin-top:-80px;margin-bottom:-80px;}@media all and (max-width: 1024px){.kadence-column21112_7569e7-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_7569e7-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_7569e7-79 inner-column-2\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id21112_67077d-a8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id21112_67077d-a8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id21112_67077d-a8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:140px;padding-bottom:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id21112_67077d-a8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21112_67077d-a8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id21112_67077d-a8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21112_67077d-a8 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column21112_69b13f-a3 > .kt-inside-inner-col{padding-top:15px;padding-right:20px;padding-bottom:15px;padding-left:20px;}.kadence-column21112_69b13f-a3 > .kt-inside-inner-col{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}.kadence-column21112_69b13f-a3 > .kt-inside-inner-col,.kadence-column21112_69b13f-a3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_69b13f-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_69b13f-a3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_69b13f-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_69b13f-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_69b13f-a3{position:relative;}@media all and (max-width: 1024px){.kadence-column21112_69b13f-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_69b13f-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_69b13f-a3 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading21112_d6314a-0a, .wp-block-kadence-advancedheading.kt-adv-heading21112_d6314a-0a[data-kb-block=\"kb-adv-heading21112_d6314a-0a\"]{padding-bottom:0px;margin-bottom:0px;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading21112_d6314a-0a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading21112_d6314a-0a[data-kb-block=\"kb-adv-heading21112_d6314a-0a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading21112_d6314a-0a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading21112_d6314a-0a[data-kb-block=\"kb-adv-heading21112_d6314a-0a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading21112_d6314a-0a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading21112_d6314a-0a\"><strong><strong><strong>Technical Support<\/strong><\/strong><\/strong><\/h2>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-21112_02b9f9-0e .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-21112_02b9f9-0e .kt-divider{border-top-width:2px;border-top-color:var(--global-palette7, #EDF2F7);width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-21112_02b9f9-0e\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>If you have purchased the software license directly from Image Instruments, please contact Image Instruments for questions related to installation, licensing, and setup of the software, as well as for technical problems (<a href=\"https:\/\/www.onyxwiki.net\/doku.php?id=en:supportlevel\">Level 0 Support<\/a>).<\/p>\n\n\n<style>.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(20% - ((var(--global-kb-gap-md, 2rem) * 2 )\/3)))minmax(0, calc(45% - ((var(--global-kb-gap-md, 2rem) * 2 )\/3)))minmax(0, calc(35% - ((var(--global-kb-gap-md, 2rem) * 2 )\/3)));}.kb-row-layout-id21112_5a2ceb-3f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id21112_5a2ceb-3f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21112_5a2ceb-3f alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column21112_55a9b2-64 > .kt-inside-inner-col,.kadence-column21112_55a9b2-64 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_55a9b2-64 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_55a9b2-64 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_55a9b2-64 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_55a9b2-64 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_55a9b2-64{position:relative;}@media all and (max-width: 1024px){.kadence-column21112_55a9b2-64 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_55a9b2-64 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_55a9b2-64 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p>Internet:<br>Email:<br>Phone:<\/p>\n\n\n\n<p>Office hours<br>Monday &#8211; Thursday:<br>Friday:<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column21112_0c240c-32 > .kt-inside-inner-col,.kadence-column21112_0c240c-32 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_0c240c-32 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_0c240c-32 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_0c240c-32 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_0c240c-32 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_0c240c-32{position:relative;}@media all and (max-width: 1024px){.kadence-column21112_0c240c-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_0c240c-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_0c240c-32 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<p>https:\/\/image-instruments.de<br><a href=\"mailto:info@image-instruments.de\">info@image-instruments.de<\/a><br>+49 371 9093140<\/p>\n\n\n\n<p><br>9.00 am &#8211; 5.00 pm<br>9.00 am &#8211; 2.00 pm<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column21112_26493b-a3 > .kt-inside-inner-col,.kadence-column21112_26493b-a3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_26493b-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_26493b-a3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_26493b-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_26493b-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_26493b-a3{position:relative;}@media all and (max-width: 1024px){.kadence-column21112_26493b-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_26493b-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_26493b-a3 inner-column-3\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p>If you have purchased the software through a distributor, the distributor is your contact for such questions. He is also obligated to charge you the annual maintenance fee for updates and upgrades and to forward it to Image Instruments.<\/p>\n\n\n\n<p><strong>User Support<\/strong><\/p>\n\n\n\n<p>Please note that Image Instruments does not provide technical support. You are welcome to submit technical questions via email. These will be answered or forwarded to training partners depending on available capacity. For online or in-practice support (<a href=\"https:\/\/www.onyxwiki.net\/doku.php?id=en:supportlevel\">Level 1-3 Support<\/a>), please contact our teaching partners directly. Please note that these facilities are not affiliated or partner companies of Image Instruments and work <strong>at their own expense<\/strong>. The contact details of external support providers can be found at <a rel=\"noreferrer noopener\" href=\"https:\/\/www.onyxwiki.net\/doku.php?id=en:support_providers#user_support\" target=\"_blank\">OnyxWiki | Support<\/a>.<\/p>\n\n\n\n<p>If you have purchased OnyxCeph\u00b3\u2122 through a distributor and have entered into a contract that includes user support in parallel with your purchase, please contact your distributor first.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id21112_0446d5-6b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id21112_0446d5-6b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id21112_0446d5-6b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id21112_0446d5-6b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21112_0446d5-6b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id21112_0446d5-6b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21112_0446d5-6b alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column21112_cee068-f3 > .kt-inside-inner-col,.kadence-column21112_cee068-f3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21112_cee068-f3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21112_cee068-f3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21112_cee068-f3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21112_cee068-f3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21112_cee068-f3{position:relative;}@media all and (max-width: 1024px){.kadence-column21112_cee068-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21112_cee068-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21112_cee068-f3 inner-column-1\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support Contacts Technical Support If you have purchased the software license directly from Image Instruments, please contact Image Instruments for questions related to installation, licensing, and setup of the software, as well as for technical problems (Level 0 Support). Internet:Email:Phone: Office hoursMonday &#8211; Thursday:Friday: https:\/\/image-instruments.deinfo@image-instruments.de+49 371 9093140 9.00 am &#8211; 5.00 pm9.00 am &#8211; 2.00&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-21112","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Onyx Redaktion","author_link":"https:\/\/onyxceph.eu\/en\/author\/onyx-redakteur\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/pages\/21112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/comments?post=21112"}],"version-history":[{"count":0,"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/pages\/21112\/revisions"}],"wp:attachment":[{"href":"https:\/\/onyxceph.eu\/en\/wp-json\/wp\/v2\/media?parent=21112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}