{"id":21109,"date":"2021-10-28T15:41:25","date_gmt":"2021-10-28T13:41:25","guid":{"rendered":"https:\/\/onyxceph.eu\/?page_id=21109"},"modified":"2025-11-20T14:24:19","modified_gmt":"2025-11-20T13:24:19","slug":"hilfe","status":"publish","type":"page","link":"https:\/\/onyxceph.eu\/en\/hilfe\/","title":{"rendered":"HELP"},"content":{"rendered":"<style>.kb-row-layout-id21109_104b54-4d > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id21109_104b54-4d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id21109_104b54-4d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1240px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id21109_104b54-4d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21109_104b54-4d > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id21109_104b54-4d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21109_104b54-4d alignfull has-theme-palette1-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column21109_c11495-02 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column21109_c11495-02 > .kt-inside-inner-col,.kadence-column21109_c11495-02 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21109_c11495-02 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21109_c11495-02 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21109_c11495-02 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21109_c11495-02 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21109_c11495-02{position:relative;}@media all and (max-width: 1024px){.kadence-column21109_c11495-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21109_c11495-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21109_c11495-02 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading21109_275799-a9, .wp-block-kadence-advancedheading.kt-adv-heading21109_275799-a9[data-kb-block=\"kb-adv-heading21109_275799-a9\"]{font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading21109_275799-a9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading21109_275799-a9[data-kb-block=\"kb-adv-heading21109_275799-a9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading21109_275799-a9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading21109_275799-a9[data-kb-block=\"kb-adv-heading21109_275799-a9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading21109_275799-a9 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading21109_275799-a9\"> <strong>Help <\/strong><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column21109_b25d19-ca > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column21109_b25d19-ca > .kt-inside-inner-col,.kadence-column21109_b25d19-ca > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21109_b25d19-ca > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21109_b25d19-ca > .kt-inside-inner-col{flex-direction:column;}.kadence-column21109_b25d19-ca > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21109_b25d19-ca > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21109_b25d19-ca{position:relative;}@media all and (max-width: 1024px){.kadence-column21109_b25d19-ca > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21109_b25d19-ca > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21109_b25d19-ca inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id21109_3ce4d9-93{margin-top:-120px;margin-bottom:-180px;}.kb-row-layout-id21109_3ce4d9-93 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id21109_3ce4d9-93 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id21109_3ce4d9-93 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);min-height:380px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id21109_3ce4d9-93{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;overflow:clip;isolation:isolate;}.kb-row-layout-id21109_3ce4d9-93 > .kt-row-layout-overlay{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-row-layout-id21109_3ce4d9-93{border-color:var(--global-palette1, #3182CE);border-top-width:2px;border-right-width:2px;border-bottom-width:2px;border-left-width:2px;}.kb-row-layout-id21109_3ce4d9-93 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21109_3ce4d9-93 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id21109_3ce4d9-93 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21109_3ce4d9-93 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-blocks-carousel kb-blocks-bg-slider kt-carousel-container-dotstyle-dark\"><div class=\"kt-blocks-carousel-init splide kb-blocks-bg-slider-init kt-carousel-arrowstyle-none kt-carousel-dotstyle-dark\" data-slider-anim-speed=\"400\" data-slider-type=\"slider\" data-slider-scroll=\"1\" data-slider-arrows=\"false\" data-slider-fade=\"true\" data-slider-dots=\"true\" data-slider-hover-pause=\"false\" data-slider-auto=\"true\" data-slider-speed=\"7000\" data-show-pause-button=\"false\"><div class=\"splide__track\"><ul class=\"splide__list\"><li class=\"splide__slide kb-bg-slide-contain\"><div  class=\"kb-bg-slide kb-bg-slide-0\" style=\"background-image:url(https:\/\/onyxceph.eu\/wp-inhalte\/uploads\/2022\/08\/modul_aligner3d3.jpg); background-size:cover; background-position:center center; background-repeat:no-repeat;\"><\/div><\/li><li class=\"splide__slide kb-bg-slide-contain\"><div  class=\"kb-bg-slide kb-bg-slide-1\" style=\"background-image:url(https:\/\/onyxceph.eu\/wp-inhalte\/uploads\/2022\/08\/modul_bite_splint-1.jpg); background-size:cover; background-position:center center; background-repeat:no-repeat;\"><\/div><\/li><li class=\"splide__slide kb-bg-slide-contain\"><div  class=\"kb-bg-slide kb-bg-slide-2\" style=\"background-image:url(https:\/\/onyxceph.eu\/wp-inhalte\/uploads\/2022\/08\/modul_retainer3d-1.jpg); background-size:cover; background-position:center center; background-repeat:no-repeat;\"><\/div><\/li><\/ul><\/div><\/div><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column21109_56972a-70 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column21109_56972a-70 > .kt-inside-inner-col,.kadence-column21109_56972a-70 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21109_56972a-70 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21109_56972a-70 > .kt-inside-inner-col{flex-direction:column;}.kadence-column21109_56972a-70 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21109_56972a-70 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21109_56972a-70{position:relative;}@media all and (max-width: 1024px){.kadence-column21109_56972a-70 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21109_56972a-70 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21109_56972a-70 inner-column-1\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id21109_8ccd1f-a7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id21109_8ccd1f-a7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id21109_8ccd1f-a7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:120px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id21109_8ccd1f-a7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id21109_8ccd1f-a7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id21109_8ccd1f-a7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id21109_8ccd1f-a7 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column21109_030145-9e > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column21109_030145-9e > .kt-inside-inner-col,.kadence-column21109_030145-9e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column21109_030145-9e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column21109_030145-9e > .kt-inside-inner-col{flex-direction:column;}.kadence-column21109_030145-9e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column21109_030145-9e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column21109_030145-9e{position:relative;}@media all and (max-width: 1024px){.kadence-column21109_030145-9e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column21109_030145-9e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column21109_030145-9e inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading21109_3382fe-2f, .wp-block-kadence-advancedheading.kt-adv-heading21109_3382fe-2f[data-kb-block=\"kb-adv-heading21109_3382fe-2f\"]{margin-bottom:0px;padding-bottom:0px;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading21109_3382fe-2f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading21109_3382fe-2f[data-kb-block=\"kb-adv-heading21109_3382fe-2f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading21109_3382fe-2f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading21109_3382fe-2f[data-kb-block=\"kb-adv-heading21109_3382fe-2f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading21109_3382fe-2f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading21109_3382fe-2f\">Help<\/h2>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-21109_f64c9d-83 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-21109_f64c9d-83 .kt-divider{border-top-width:2px;border-top-color:var(--global-palette7, #EDF2F7);width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-21109_f64c9d-83\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>In case of questions, search for answers in the OnyxWiki. If no answer is found for your problem, contact us by phone or email. For registered users, additional support options are available.<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items21109_c8f8d4-a7:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21109_c8f8d4-a7 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:-10px;margin-right:0px;margin-bottom:-10px;margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21109_c8f8d4-a7 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21109_c8f8d4-a7 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items21109_c8f8d4-a7 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-21109_352236-19 .kt-svg-icon-list-single{font-size:20px !important;}.kt-svg-icon-list-item-21109_352236-19 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21109_352236-19 kt-svg-icon-list-style-default\"><a href=\"https:\/\/onyxceph.eu\/en\/support\/\" class=\"kt-svg-icon-link\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_angle-right kt-svg-icon-list-single\"><svg viewBox=\"0 0 256 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Support Contacts<\/span><\/a><\/li>\n\n\n<style>.kt-svg-icon-list-item-21109_ca3fef-c7 .kt-svg-icon-list-single{font-size:20px !important;}.kt-svg-icon-list-item-21109_ca3fef-c7 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21109_ca3fef-c7 kt-svg-icon-list-style-default\"><a href=\"https:\/\/onyxceph.eu\/en\/online-help\/\" class=\"kt-svg-icon-link\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_angle-right kt-svg-icon-list-single\"><svg viewBox=\"0 0 256 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Contact Form<\/span><\/a><\/li>\n\n\n<style>.kt-svg-icon-list-item-21109_2f6934-87 .kt-svg-icon-list-single{font-size:20px !important;}.kt-svg-icon-list-item-21109_2f6934-87 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21109_2f6934-87 kt-svg-icon-list-style-default\"><a href=\"https:\/\/onyxceph.eu\/en\/training-request\/\" class=\"kt-svg-icon-link\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_angle-right kt-svg-icon-list-single\"><svg viewBox=\"0 0 256 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Training<\/span><\/a><\/li>\n\n\n<style>.kt-svg-icon-list-item-21109_178540-46 .kt-svg-icon-list-single{font-size:20px !important;}.kt-svg-icon-list-item-21109_178540-46 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21109_178540-46 kt-svg-icon-list-style-default\"><a href=\"https:\/\/onyxceph.eu\/en\/remote-access\/\" class=\"kt-svg-icon-link\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_angle-right kt-svg-icon-list-single\"><svg viewBox=\"0 0 256 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Remote Access<\/span><\/a><\/li>\n\n\n<style>.kt-svg-icon-list-item-21109_7323e7-cf .kt-svg-icon-list-single{font-size:20px !important;}.kt-svg-icon-list-item-21109_7323e7-cf .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21109_7323e7-cf kt-svg-icon-list-style-default\"><a href=\"https:\/\/onyxceph.eu\/en\/message-board\/\" class=\"kt-svg-icon-link\"><span class=\"kb-svg-icon-wrap 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