Help by Phone
If you have purchased the software license directly from Image Instruments, please contact Image Instruments for questions related to installation, licensing, and setup of the software, as well as for technical problems (Level 0 Support).
Monday – Thursday:
+49 371 9093140
9.00 am – 5.00 pm
9.00 am – 2.00 pm
If you have purchased the software through a distributor, the distributor is your contact for such questions. He is also obligated to charge you the annual maintenance fee for updates and upgrades and to forward it to Image Instruments.
Please note that Image Instruments does not provide technical support. You are welcome to submit technical questions via email. These will be answered or forwarded to training partners depending on available capacity. For online or in-practice support (Level 1-3 Support), please contact our teaching partners directly. Please note that these facilities are not affiliated or partner companies of Image Instruments and work at their own expense. The contact details of external support providers can be found at OnyxWiki | Support.
If you have purchased OnyxCeph³™ through a distributor and have entered into a contract that includes user support in parallel with your purchase, please contact your distributor first.